FREQUENTLY ASKED QUESTIONS
ORDERING & PAYMENT
How do I place an order?
Simply browse our collection, add items to your cart, and complete checkout. You’ll receive an order confirmation email immediately after purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay. All transactions are 256-bit SSL encrypted.
Can I modify or cancel my order?
Order modifications must be requested within 1 hour of placement via our Contact page. Once processed, changes cannot be guaranteed.
SHIPPING & DELIVERY
What are your shipping options?
- Standard: 3-5 business days
- Express: 1-2 business days
- International: 7-14 business days
Free US shipping on orders over $75.
How can I track my order?
Tracking information is automatically emailed when your order ships. You can also check status in your account dashboard.
PRODUCT INFORMATION
How do I choose the right size?
Refer to our detailed size charts (available on each product page). For personalized advice, contact our styling team.
Are your products true to size?
Most items run true to size. We recommend checking individual product reviews for fit feedback from other customers.
RETURNS & EXCHANGES
What’s your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with tags attached. Some exclusions apply.
How long do refunds take?
Refunds are processed within 3-5 business days after we receive your return. Bank processing may take additional 2-5 days.
ACCOUNT MANAGEMENT
How do I reset my password?
Use the “Forgot Password” link on the login page. You’ll receive email instructions to create a new password.
Can I merge multiple accounts?
For security reasons, we’re unable to merge accounts. Please continue using your preferred account.
PRODUCT CARE
How should I wash my items?
Most products are machine wash cold, gentle cycle. We recommend:
- Turning items inside out
- Using mild detergent
- Air drying when possible
CUSTOMER SERVICE
What are your support hours?
Our team is available Monday-Friday, 9AM-6PM EST. Emails receive responses within 24 business hours.
How can I contact customer service?
Use our Contact form for fastest response. Include your order number for order-specific inquiries.
OTHER QUESTIONS
Do you offer gift cards?
Yes! Digital gift cards are available in any amount and never expire. Perfect for any occasion.
Can I request a product restock?
Absolutely! Contact us with desired items and we’ll notify you when they’re back in stock.
For any other questions, please don’t hesitate to reach out through our contact channels.