RETURN & EXCHANGE POLICY

1. Eligibility for Returns
We accept returns within 30 days of delivery for:

  • Unworn, unwashed items
  • Products with original tags attached
  • Merchandise in original packaging

2. Non-Returnable Items
The following cannot be returned:

  • Worn, altered, or damaged items
  • Final sale or clearance merchandise
  • Gift cards or downloadable products
  • Items without proof of purchase

3. How to Initiate a Return

  1. Log in to your account or use our Return Portal
  2. Select the order and items for return
  3. Print the prepaid return label (US only)
  4. Securely package items and ship

4. Return Shipping

  • US customers: Free return shipping with prepaid label
  • International customers: Responsible for return shipping costs
  • We recommend using a trackable shipping method

5. Refund Processing

  • Refunds are issued to the original payment method
  • Processing time: 5-10 business days after we receive your return
  • Original shipping fees are non-refundable (unless due to our error)

6. Exchanges
For size or color exchanges:

  1. Return the original item
  2. Place a new order for the desired item
  3. Contact us for a price adjustment if applicable

7. Damaged or Defective Items
If you receive a faulty product:

  1. Contact us within 7 days of delivery
  2. Provide photos/video of the issue
  3. We’ll arrange a free replacement or refund

8. Store Credit Option
Prefer store credit instead of a refund?

  • Receive full value (no return shipping deduction)
  • Instant digital code emailed upon approval
  • No expiration date

9. International Returns
Additional notes for international customers:

  • Return shipping costs are your responsibility
  • Refund excludes original shipping & customs fees
  • Processing may take additional 5-7 business days

10. Holiday Return Policy
Extended return window for holiday purchases:

  • Orders placed November 1–December 31
  • Eligible for return until January 31

For any return-related questions, please visit our Help Center or contact customer support. All returns must comply with these guidelines to be accepted.